E-Commerce Coming to Bunnell Utility Customers – October 2015

The City of Bunnell is happy to announce that new e-commerce features will be available to the City of Bunnell utility customers in October of 2015. These new features include:

Online Bill Pay – This gives the City of Bunnell Utility customers the ability to create and update a profile linked to their utility account or multiple utility accounts. The website offers the ability to view account history, check account balances and graphs detailing consumption history.

It is not necessary to contact Customer Service to get started. Once online, the website is setup so customers can e-register themselves. All you need to get started is an email address, your account number and the last amount paid on the account.

Quick Pay - For customers who do not want to register but still have the convenience of paying online, Online Bill Pay has a Quick Pay feature. Quick Pay allows customers with the account number and the last amount paid on the account to make a payment without having to register. Customers utilizing Quick Pay will not have access to other features that registration provides, such as account transaction history.

Notify - This feature will call Utility customers and remind them when their account is overdue, and what to do to avoid further fees or possibly being cut off. Other uses for this system are being developed.

E-Billing - As an extension of Online Bill Pay, customers can choose to receive their utility bills by way of e-mail. To request your future billing to be sent to you via e-mail, please send an e-mail to utbilling@bunnellcity.us. Please insure that the e-mail contains the account number, service address, and last payment made on the account. Once received, Customer Service will update your account accordingly, and future billing will be issued as indicated.

These features and enhancements are scheduled to be online October 1, 2015. Look for the icon below to appear on our home page, or point your internet browser to: billpay.bunnellcity.us

If you have any questions or require additional information, please contact Customer Service at (386) 437-7500.